Privacy Policy

Who we are

Alice is Missing: Digital Edition (aliceismissing.com) is operated by Hunters Entertainment ("we", "us"). This policy explains what we collect when you use the site and play the game, why, and the choices you have. Questions go to support@huntersentertainment.com.

What we collect

• Account details. Your email address and, if you sign in with Google, Discord or Microsoft, the name, profile picture and account identifier that service shares with us. If you use a password, we store only a one-way hash of it.
• Purchases. Which editions you bought, when, and the amount. Payments are processed by Stripe; we never see or store your full card number.
• Gameplay. The messages, voicemails and choices you make in a game, so everyone in the room can play and download the case file afterwards. Guests who join by invite provide only a display name.
• Usage and device data. Pages visited, clicks, browser and device type, and approximate location from your IP address, collected through PostHog (including session replays of how the site is used) and Vercel Analytics. We use it to find bugs and improve the game.
• Cookies. A sign-in cookie that keeps you signed in, short-lived cookies that let you rejoin a game room, and analytics cookies.

How we use it

• To create and secure your account and keep you signed in.
• To run games, deliver the content you own and process purchases.
• To send emails you need, such as confirming your address, resetting your password and game invites someone sends you.
• To fix problems, prevent abuse and improve the game.

Who we share it with

We do not sell your personal information. We share it only with services that help us run the game, and only what each one needs:

• Stripe (payments)
• Neon (account and purchase database)
• Vercel and Cloudflare (hosting and file storage)
• Colyseus (live game rooms)
• Resend (email delivery)
• PostHog and Vercel Analytics (usage analytics)
• Google, Discord and Microsoft, if you choose to sign in with them

We may also disclose information when the law requires it.

How long we keep it

We keep your account and purchase history while your account exists, because they are how you keep access to the editions you bought. Gameplay data is kept so the case file stays available to the players. Analytics data is kept for a limited period and then deleted. If you delete your account, we delete or anonymise your personal information, except purchase records we must keep for tax and accounting.

Your choices and rights

You can ask us for a copy of your information, to correct it, or to delete your account by emailing support@huntersentertainment.com. Depending on where you live, you may have further rights, such as objecting to certain processing or complaining to your local data protection authority. You can block analytics cookies in your browser; the game still works without them.

Children

Alice is Missing deals with mature themes and is not directed at children under 13. We do not knowingly collect information from children under 13; if you believe a child has given us information, contact us and we will delete it.

Changes

If we change this policy, we will update the date below and, for significant changes, let account holders know by email.